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Shipping & Local Delivery Policy

Shipping

Most orders received before 1:00 PM will ship the same day, provided the product ordered is in stock. Most orders received after that time will ship the next business day. Please consider 24 - 48 hours processing time. Orders are not processed or shipped on weekends or holidays.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Miles Cake & Candy Supplies or other parties only as an estimate. We encourage you to order in a timely manner to avoid delays caused by shipping or product availability.

If an item in your order is out of stock or unavailable for shipment; customer service will contact you prior to fulfilling your order.

Certain items are only available for in-store pick up and local delivery. You will be notified when you try to add these items to your cart. In the unlikely event that you purchase an item that is not available for shipping which did not have a warning; a customer service representative will contact you prior to fulfilling your order.

We are not responsible for products returned due to incorrect shipping addresses. To avoid any errors, please make sure to review your information prior to submitting your order. In the event that an order is returned to us in original condition by the carrier; we will issue a refund for products only. Shipping charges due to incorrect address are not refundable. 

We are not responsible for any lost or stolen packages.

 We do not offer price adjustments on items purchased at full price if it is marked down after your purchase has been fulfilled.

Free Shipping offers may not be combined with other offers and excludes Fondant, Cake Boxes, Cupcake Containers, Airbrush Kits, Canon Edible Printer, Edible Icing Sheets,White MDF Cake boards, Makins Ultimate Clay Machine, Makins Ultimate Clay Machine Motor, Ateco Revolving Cake Stand with Non Slip Pad, Nielsen Massey 32 oz. Vanilla Bean Paste, CK Products 8 lb. Buttercream Icing, Rice Krispies Sheets, Fat Daddios Mad Dadder Cake Pans, Fat Daddios Perfect Leveler Set, Fat Daddios Full Sheet Silicone Mat, Fat Daddios Rectangular Cake Pans, Cake Drums 12" and larger.

For any inquiries regarding your order please email us to orders@milescakes.com

Local Delivery

We offer local delivery (Miami-Dade area) through Postmates during the hours of 11:30am - 4:30pm. Simply choose Postmates as your shipping method when checking out. Please note: even though couriers may be available, we do not offer local deliver during holidays, and Sundays.

Delivery fees are calculated by Postmates based on the distance between customer's shipping address and store location.

If no one is present at the delivery location (customer's shipping address), the Postmates courier will wait 5 minutes before returning the items to the pickup location. Customer will not be credited for the delivery fee and additional charges may apply.

Pick Up In-Store

Local customers have the option of in-store pick up. Simply add the items to your cart and choose In Store Pick Up as your shipping method. We will do our best to have your order available within 1 hour; however this is not guaranteed. Person picking up the order must present a valid I.D. and copy of the order. Information must match customer order information. Same day pick up is only available during business hours (Monday: 11am-5pm, Tuesday-Friday: 10am-5:30pm, Saturday: 10:30am-5pm, excluding holidays) .